宾客服务主管（夜班）

1.Assist the front desk manager to do the daily reception work, preside over the overall work of the front desk shift, and create a good working atmosphere.
1.协助前台部经理做好日常接待工作，主持前台班次全面工作，创造良好的工作氛围。
2.Participate in regular meetings to keep abreast of employees’ thoughts and trends and report to the department manager to check and supervise the appearance, organizational discipline, courtesy language and work efficiency of the employees in the department.
2.参加例会，及时了解员工的思想动态并报部门经理,检查督导本部门员工的仪表仪容、组织纪律、礼貌用语及工作效率。
3.Responsible for arranging the work of employees, managing and deploying various consumables used by the department, strictly controlling costs, and timely conveying instructions from superiors.
3.负责安排员工的工作，管理、调配本部门使用的各项消耗品，严格控制成本，及时传达上级的指示。
4.Grasp the reservation status and customer information of the day, and maximize the sale of real-time rooms based on the list of guests who arrive and depart on the same day.
4.掌握预订情况和当天客情，根据当天到达及离店的房客名单，最大限度地销售即时客房。
5.The inspection is responsible for the safety and fire protection of the department, and is responsible for arranging the reception of key guests and the implementation and inspection of important messages.
5.检查负责本部门的安全、消防工作，负责安排重点宾客的接待工作和重要留言的落实、检查。
6.Supervise the delivery service, implement the service procedures, supervise the inquiries and welcome services, and meet the reasonable requirements of the guests.
6.督导迎送服务，贯彻执行服务程序,督导问讯迎接服务的进行，满足客人合理的要求。
7.Participate in the reception work of the front office, effectively resolve guest complaints and related issues of the department, and do a good job of coordination and contact with related departments.
7.参与前厅接待工作，有效地解决客人投诉和本部门的有关问题，搞好与有关部门的协调及联系。
8.Develop and organize the implementation of training plans, correctly evaluate the work of employees, and keep a good work diary.
8.制定并组织实施培训计划，正确地评估员工工作，做好工作日记。
9.Responsible for the assessment of department employees.
9.负责对部属员工的考核工作。