前台接待 Receptionist

Detailed hotel product knowledge, up-to-date with VIP arrivals &events within the hotel and the destination.掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。Ensures a highlevel of product knowledge of hotel and local area to provide an informationservice for guest.掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。Completed the details of conference or groupresumes are met.完成团队接待，检查团队操作的细节需要达到客人要求。Ensure and maintain the PSB upload is accurately.掌握和保证前台外宾传输的正确性。Maintainsinformation security standards compliance of Front Office at100%.确保所有信息安全标准都被百分之百的执行。Anticipate guests’ needs, collects guestpreferences, and ensure the needs and preferences will be met during currentstay and future stays.预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。Full utilization of all kinds of systems to embrace guest experience.充分利用各类酒店管理系统和软件以提高宾客体验。Accuracy in link of reservations requirement toroom allocation/guest needs根据预订信息准确地为客人安排房间及满足合理需求。