Concierge Butler 礼宾管家

ESSENTIAL FUNCTIONS主要职责
-Welcome and greet guests, greet them by name and familiarize them with their preferences
欢迎并问候客人称呼他们的名字并熟悉他们的喜好
-Be familiar with the booking process of space functions, details and prices of service menus, liaise with the membership manager to update the usage and benefits of the black gold card usage and interests for owners
熟知空间功能的预定流程以及A La Cart服务菜单的明细及价格与会籍经理保持密切联系实时为住户更新黑金卡的使用及权益
-Assist guests to check in in an efficient manner, ensuring that all information transmitted is complete and accurate; Assist project sales manager to proceed the unit handover process to our homeowners by presenting the welcome gift box including keys, service guide, warrantee, unit guidebook, utility registration documents, etc.
以高效的方式协助客人办理入住确保传递的所有信息是完整和准确的协助销售经理完成房间的交接手续完成欢迎礼物、房间钥匙、服务手册、保修册、楼书、注册文件等
-Deal with guests daily reports and complains, actively and effectively follow up and close; Work closely with relevant departments to maintain the guest experience
处理客户的日常报修及投诉积极有效的跟进与闭环与相关部门友好协作维持住户的居住体验
-Prepare and participate in the festival activities, know the content and process of the activities, and send invitations to residents
节庆活动的前期准备与参与悉知活动内容及流程并向住户发送邀请
-Adapt to shift changes and other reasonable work requirements from operations as required by operations
根据运营的需要适应班次的调整、随着运营所产生的其他合理的工作要求
KNOWLEDGE AND SKILLS任职要求
Education 教育水平
High school education or equivalent experience.
高中或以上学历。
Experience 工作经验
Minimum one year in current role
至少在当前职位有一年经验;
Skills and Abilities 技能及能力
Good Communications skills and Computer skill
良好的交流沟通能力及电脑使用能力
Driving license is preferred
有驾驶证优先考虑
Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.
冷静耐心具备服务热情。有强烈的事业心与责任心具备团队精神秉公办事。