GRO (French Speaking/Spanish Speaking）

岗位职责/职位描述
DUTIES:
1. Greeting and receiving domestic and international guests with a professional
and enthusiastic attitude, and processing guest check‑in and check‑out
procedures.
2. Acting as a communication bridge between
guests and hotel departments, promptly coordinating and resolving guest
requests, complaints and emergencies.
3. Proactively maintaining guest
engagement, especially with French or Spanish speaking guests, providing
language support and personalized care to foster good guest relations.
4. Assist in handling the reception process
for VIP guests, including booking confirmation, room arrangement, special
request, and collection of check-out feedback.
5. Strictly follow the hotel service
process and regularly report work progress to the department leaders.
REQUIREMENT:
1. Fluent in either French or Spanish for smooth guest communication, with good
daily English proficiency.
2. Good service awareness and excellent
communication skills.
3. Strong ability to withstand pressure and
adapt to hotel shift work.
4. Well groomed, cheerful and enthusiastic
personality.