Housekeeping Supervisor 楼层主管

l Training and check the appearance of room attendant
培训和检查员工工作情况
l Distribute the daily work to room attendant
分配每日工作给员工
l Arrange inspection daily special cleaning
安排每日计划清洁
l Turn down service for VIP guest which with the room attendant
和员工一起为贵宾开夜床
l Prepared the pager to room attendant
为员工准备工作表
l Checking the standard of turn down service
检查开床的质量
l Handle over all the out of order rooms and vacant dirty rooms from AM supervisor
处理早班遗留下来的未清洁房和坏房
l Investigate complaints form guest and staff and report it to Assistant Executive Housekeeper in log book
向行政副管家汇报员工和客人的投诉
l Responsible for all the loan article on record
对借用物品进行详细记录
l Responsible for Printing out discrepancy on the 21.00p.m
在21:00出差异报表
l Checking the vacant dirty rooms and release it to front office
将检查后的干净房间汇报给前台
l Responsible for keep the record of all the laundry
对洗衣做好登记
l Replenish the mini bar to the room attendant
给员工补充酒水
l Arrange and check the daily inspection cleaning which after finish turn down service
在开完床后检查和安排员工做计划卫生
l Check and report the maintenance to engineering department
检查和汇报工程问题
l Handle the guest complain and other request
处理客人投诉和其他需求
l Collection and checking the housekeeping room boy report, especially the time in and rooms status
收集员工工作表, 特别注意房态差异
l Keep control the must key return back ,make sure no loose
确保万能钥匙的归还
l Responsible for checking the pantry and work storage neatness
确保工作间清洁
l Replenish the guest amenities to staff
补充客用品给员工
l Working briefing before of the room attendant off duty
在员工下班前给员工开总结会
l Handle by some special things (for guest request ,complain ) with the O.N supervisor
与夜班员工交接一些特殊事项,如客人借物或特殊要求
l Write down the supervisor log book especially the loan article , guest special request
写交班报告,特别注意写上客人的特殊要求
l Any other related duty which may be assigned by the Executive Housekeeper
完成行政副管家安排的其他工作