Senior Concierge Supervisor 资深礼宾主管

1. To ensure that the operational procedures and standards are in accordance with the hotels' and company standard operation procedures and policies.
确保所有的操作程序与酒店制定的标准一致
2. To ensure luggage is promptly delivered to guest room.
确保客人的行李迅速快捷的送到房间
3. To ensure the prompt handling and delivery of messages, faxes and mail within 10 min in the hotel.
确保客人的传真，邮件，留言信在10分钟内送到客人房间。.
4. To provide the necessary information and assistance to hotel guests.
提供必需的信息给酒店客人
5. To maintain the cleanliness and tidiness of the driveway, lobby area and luggage store at all times.
确保工作区域及行李储藏室的卫生清洁。
6. To ensure the daily event board in the hotel lobby is updated.
每日更新会议活动指示牌内容
7. To assist chief concierge to supervise and control the activities of the Bellboys and Doormen.
协助礼宾部经理管理与调控行李员及门僮的动态。
8. Ensure that all arriving and departing guests receive prompt attention.
确保所有到达与离开的客人受到关注。
9. Maintain records of services rendered by Bellboys, e.g. check-in, check-out, delivery of messages, mail, parcels, etc.
建立有关行李，邮件，传真发送记录
10. Ensure that function boards and other lobby postings are in order.
确保会议指示牌以及大堂内其他指示牌在正确的位置。
11. Ensure that the Concierge counter and main door are manned at all times.
确保礼宾部柜台和酒店大门有人值班
12. Ensure that Concierge equipment is properly maintained.
确保礼宾部的设施设备正常运转。
13. Performs related duties and special projects assigned.
能够完成所有相关及指派工作