宴会主管/领班

I. job responsibilities
一 岗位职责
1.By completing TBS checklist in product knowledge.
能够达到TBS 产品知识的要求.
2.To actively check staff product knowledge on each shift.
在工作中随时检查员工的产品知识。
3.By ensuring all staff are briefed for the details of the shift ahead.
确保所有员工提前了解换班详细安排。
4.Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
管理每个班次所安排的人力资源，在一定人力资源的基础上满足客人的期望。
5.Assist the restaurant managers with training all staff for ‘induction training’ and ‘on the job training’.
协助餐厅经理进行就职培训，及在职培训。
6.Offer staff constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
为提高员工的工作技能及自信心，在每个班次的工作之后总结他们的工作表现。
7.Provide leadership and direction for all staff while on duty by offering professional skills and leading by example.
通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。
8.Reporting any accidents/incidents to the Supervisor/Manager.
向上一级主管或经理汇报发生的任何事故。
9.Food & Beverage mission is established and instilled in all team members.
餐饮部的工作使命在所有员工当中被建立并贯彻。
II. Post requirements
二 岗位要求
1. Education and professional knowledge: technical secondary school or above.
历及专业知识：中专以上学历.
2.Work experience requirement: more than two years working experience in the same position.
工作经验要求：两年以上同岗位工作经验.
3. Personal ability and other special requirements: good work planning ability, information communication ability, ability to handle customer complaints and solve problems.
个人能力及其他特殊要求：具有良好的工作计划能力、信息沟通能力、处理顾客投诉和解决问题的能力.