Revenue Manager 收益经理

DUTIES ANDRESPONSIBILITIES工作职责
· Maximize all revenues to and for the Hotel,including but not limited to Room and Banquet/Catering Revenues. Lead cross functional decision making of allrevenue generating departments including Sales and Marketing, Rooms, Cateringand Food and Beverage departments. Manage all aspects of competitorintelligence; pricing; management of room inventory, and/or the yield hurdlepoints; distribution channels, market segment mix; acceptance/denial of majorgroup bookings.
使酒店的所有收益最大化，包括并不仅限于客房和宴会和餐饮收入。领导由所有创收部门参与的跨部门决策工作，这些部门包括销售和市场部、客房部、餐饮服务部。管理竞争情报工作的各个方面；定价；管理可出租客房和收益底线；分销渠道；市场细分组合；接受或拒绝较大团队的预订。
· Using the tools provided(ie IBP) and in compliance with the IHG standards, maintains, updates andshares information in the areas of a master calendar of external events,competitor rate intelligence, RevPar penetration (RGI), arrival and spendingpatterns of commercial accounts, denial reports, meeting space allocation,guest capture rates (with the F&B Mgr), Loyalty program penetration bothoverall and by account (and for bookers), system contribution and trends inrooms and non-rooms revenues by channel, segment and account.
利用提供的工具（即IBP）并依照洲际酒店集团的规范，以日历的形式对以下信息进行维持、更新和分享：外部活动、竞争对手价格情报、平均房价的渗透率（RGI）、商业客户的抵店和消费习惯、流失报告、会议空间分配、揽客率（与餐饮经理一起）、总体的和按帐户的（对于预订者而言）忠诚度计划渗透率，系统以及通过渠道、细分市场和客户得到的客房或非客房收益的趋势。
· Understand thecomposition of hotel profitability, and uses this to evaluate business fromlocal accounts and groups so as to provide input to future rate setting andnegotiation.
了解酒店效益的组成部分，并以此对来自当地客户和群体的业务进行评估，以便为将来的定价和谈判提供数据。
· Monitor competitorpricing for all revenue generating departments, understands the dynamic of thelocal market and the demand generators, and recommends appropriate actions tothe Revenue Room Taskforce in relation to the hotel’s pricing and market mixstrategy.
监测竞争对手对所有创收部门的定价，了解当地市场动态和需求群体，并就酒店的定价和市场综合策略向客房收益工作组提供适当的建议。
· Conduct weekly rate/sellstrategy (yield) meetings with General Manager, DOSM, Reservations Manager,Front Office Manager, Catering Manager.
每周与总经理、市场销售总监、预订经理、前厅经理、餐饮经理一起开价格和销售策略(收益)会。
· Facilitate the RevenueRoom Meeting (which the GM chairs) and generates reports and analyses neededfor these meetings, displaying key facts/trends etc., on the revenue roomwalls.
协助召开客房收益会议（由总经理主持），并撰写会议所需的报告和分析材料，在会议室的墙上展示主要数据和趋势等
· Monitor and determinedemand periods for function space, rooms and catering through an analysis ofhistorical data and current bookings. Responsiblefor tracking and analyzing of booking pace, group wash, cut off enforcement forgroups as well as denied and regretted business.
通过分析历史数据和当前文件，监测并决定功能厅、客房和餐饮场所的需求周期。负责跟踪和分析场所预订速度和团组入住情况，对团组入住以及客人不承认预订或改变主意的情况进行处理
· Approve and/or implementsell strategies for all group proposals above 9 rooms on any one night, andcollaborates with the Director of Sales or Director of Catering on settinggroup and conference rates.
审批并执行一晚9间客房以上的团队销售策略，并与销售总监或餐饮总监就团组和会议的定价问题进行合作
· Manage use of revenuesystems* on a daily basis. This includes the responsibility for anymanipulation of the yield hurdle points and daily inventory balancing whereappropriate. Where a yield management system is not installed this includesresponsibility for opening or closing Holidex Plus.
每天对收入系统*的使用情况进行管理，包括负责收益底线的操作和每日清单结余。如果没有安装收入管理系统，则应负责开关假日预订系统。
· Train and support hotelteams on revenue system* functionality and enhancements.
为酒店团队提供收益系统的功能和升级的培训并予以支持。
· Manage all channels (CRO,GDS, Internet direct and indirect) including but not limited to room types andsell strategy. Responsible for ensuringcompliance with the Lowest Internet Rate Guarantee and managing third partydistributors in compliance with IHG standards and rules.
管理所有渠道（中央预订系统、全球酒店预订系统、互联网直接和间接銷售系统），包括并不仅限于房间类型和销售策略。负责确保遵守互联网最低价格保证规定，并按照洲际酒店集团的标准和规定对第三方分销商进行管理
· Guardian of IBP. Ensurecompliance with all IBP rules and standard processes. Provide input to theannual budget process on all revenue aspects of the business. Providesmedium-term revenue-based forecasts of required staffing levels to alldepartments.
对IBP实施监控，确保遵守所有IBP规则和标准程序。為年度预算提供所有与业务的收益相关的建议。在收入基础上对各部门的人员需求水平进行中期预测
· Conduct annual revenuemanagement audits with the Regional Revenue Manager for all revenue generatingdepartments.
与区域收益经理一起对所有创收部门进行年度收益管理审计。
· Provides technicalsupport to Reservations and Front Office on up-selling and negotiatingtechniques.
向预订部和前厅部就向上销售和谈判技巧提供技术支持
· Champion all specialprojects relating to market research and operational optimization (resourceplanning, costing, Key Performance Indicators and etc.). *Revenuesystems include the central reservations systems Holidex Plus, the yield mgmtsystem (HIRO /IDEAS) and portions of the Property management system)
支持所有与市场调研和运营最佳化相关的特殊项目（资源策划、成本核算、关键绩效指标等）收益系统包括中央预订系统即假日预订系统、收益管理系统（HIRO/IDEAS）和一部分酒店管理系统
· Works with Human Resources on manpower planning andmanagement needs
和人力资源部一起进行人力规划和管理需求。
· Works with Director of Finance in the preparationand management of the Department’s budget
和财务总监一起编制和管理部门预算。
Required Skills –
技能要求
· Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interact withcustomers, employees and third parties that reflects highly on the hotel, thebrand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Demonstrated knowledge of effective hotel pricingconcepts, yield management optimization and selling strategies, and ability todetermine which concepts to apply in given market conditions.
拥有有效的酒店报价概念，优化收益管理和销售策略的知识，并具有在给定的市场条件下决定使用哪种概念的能力。
· Proficient in the use of Microsoft Office
精通微软办公软件
· Problem solving, analytical, reasoning, motivating,organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力
· Good writing skills
良好的写作技能
Qualifications –
学历
· Bachelor’s degree in Hotel Administration orBusiness Administration.
具有酒店管理或商业管理的学士学位。
Experience –
经验
· 3 years of relevant experience or similarsupervisory role, or an equivalent combination of education and work-relatedexperience. Previous Revenue Management or Pricing experience is preferred.
3年相关工作经验或类似的管理经验，或与此相当的教育与工作经验结合的背景。曾拥从事收入管理或报价工作者优先考虑。