大堂吧经理 Lobby Lounge Manager

Duties and Responsibilities工作职责
The Lobby Lounge Manager main function is to promote
and ensure guest satisfaction, achieved through his/her ability to develop and
maintain a strong team environment, placing emphasis on associate satisfaction
and delivery of prompt, courteous, correct service. The Lobby Lounge Manager is
accountable for sales and profit in his/her area.
确保客人达到满意，通过自己的努力稳固发展工作团队，带领团队员工并通过培训传达给员工正确的服务方式及对客态度。大堂酒吧经理要为部门销售及利润做努力。
· Actively support the Quality
Improvement Process.
为服务质量提高系统做努力
· Come up with new ideas to improve
Service and Lobby Lounge experience for all guest as ongoing process
通过日常工作经验的积累，为提高服务质量总结新方法和意见。
· Responsible of daily operation of
assigned outlet.
负责的完成日常工作
· Assist in working toward positive
financial results and always seek for new and additional revenue possibilities.
积极推进部门利润并提出建设性的意见
· Assist in ensuring that
scheduling functions are performed accurately and on a time basis.
确保日程工作按时完成
· Enhance own Leadership including
“Leading by example”
提高个人管理能力
· Focus on guest needs and
satisfaction
照顾客人满意
· Staff Management during
shift
班次员工管理
SPECIFIC
JOB DUTIES: 详细职责描述:
1.
OPERATIONS运营
· Open and close shift in
accordance with manager's checklist. 根据工作检查表做好开始及结束营业的工作
· Initiate aggressive guest
interaction through seeking and soliciting feedback from guests.
通过客人意见调查和反馈更好的为客人提供服务
· Train, maintain and enforce all
Courtyard service standards using use records, menus and appropriate reference
materials.
保存好服务标准类的相关资料及参考材料
· Properly execute revenue and
check control procedures on shift.
控制好各个班次的大堂酒吧收入
· Handle daily associate relations
(e.g., scheduling, time adjustments).
· 维持良好的员工关系
·  Maintain
a safe and sanitary work environment for all associates and guests.
· 保持安全干净的工作环境
·  Gather
and implement all proper tools for running shift, (e.g., schedules, floor plans,
reservations, checks).
妥善保管好各个班次运营所需的材料
· Find solutions for problems such
as call outs, last minute bookings or any other daily problems that may arise.
提前准备好特殊情况下的解决办法。比如：临时预定
· During shift, ensure that guests
are satisfied by assisting with serving, seating, and communication with
kitchen and by striving to speak to all guests.
工作总尽力达到客人满意，协助服务，领位，与厨房沟通等工作
· Be on the floor during entire
meal period and ensure adequate coverage.
用餐时间内确保在大堂酒吧里
· Conduct taste panels and menu
classes on a daily basis for restaurant.
组织员工每天的菜单及Taste Panels 培训
· Ensure that only a quality
product is being served and get served in the way that sampled on the Use
Record.
确保客人得到的是合乎质量的食品或酒水
· Monitor hours and staffing on a
daily basis, for Lobby Lounge, with accurate scheduling in line forecast and
budget guidelines.
控制及安排合理的员工班次及工作时间
· Ensure all side work is done on
daily basis.
确保每日的工作顺利完成
· Maintain proper associate uniform
standards.
检查并监督员工着装，制服情况
· Manage an effective repair and
maintenance program through the use of work orders, inspections, etc.
管理监督大堂酒吧维修工作
· Assist any associate in his/her
job performance, when required, to ensure guest satisfaction.
协助有需要的同事为客人提供满意的服务
· Understand and teach empowerment
principles to ensure guest satisfaction.
了解并培训员工服务标准以确保为客人提供更好的服务
· Exercise station rotation to
ensure stations are distributed fairly.
合理分配员工工作区域
2.
HUMAN RESOURCES人事
· Implement an effective training
program for new and current associates using use records, menus and appropriate
reference manuals. 为新同事培训菜单，服务标准及相关的工作材料
· Encourage problem solving by
associates through proper training and empowerment. 通过培训增强处理问题的能力
· Establish effective communication
with associates to gain their trust and respect. 通过与同事的交流和沟通增加相互之间的信任和尊重
· Maintain fair and consistent
counseling and/or disciplinary procedures in accordance with Marriott's
Guarantee of Fair Treatment policy. 对待同事员工一视同仁。遵照集团确保公平对待政策
· Attend Lobby Lounge associate
meetings. 参加大堂酒吧例会
· Demonstrate positive
inter-departmental relations. 积极稳固部门之间关系
· Make sure “Passport to successes”
is inline and within the timeframe. 确保 “passport
to successes” 日常培训工作.
3.
ADMINISTRATIVE
· Communicate directly, and/or
through the use of the log book, to next shift Supervisor. 与不同班次的主管直接交接工作或者将所要交接的事务写在记录本上传达。
· Identify and recommend incentive
programs, new ideas and methods of operation. 积极提出工作相关的意见和好办法
4.
MARKETING
· Assist the development and
execution of marketing plan of the outlet. 协助部门的市场发展
Required
Skills –
技能要求
·
Demonstrated ability to
interact with customers, employees and third parties that reflects highly on
the hotel, the brand and the Company.
·
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·
Alcohol awareness certification
and/or food service permit or valid health/food handler card as required by
local government agency.
·
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
·
Problem solving, reasoning,
motivating, organizational and training abilities.
·
具有解决问题，推理，号召，组织和培训能力
·
Good writing skills
·
具有良好的写作技能
·
Leadership Skills
·
具有领导能力
Qualifications –
学历
·
Diploma in Hotel Management,
Food & Beverage, or related field.
·
酒店管理，餐饮或相关专业的大专学历。
Experience –
经历
·
4 years related experience,
including supervisory experience, or an equivalent combination of education and
experience
·
4年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。