西餐厅领班/接待员 ADD Captain / Agent

job overview职位概述
·
Provide fast and courteous
service of food and beverages to guests and ensure quality of food and beverage
presentation per established standards.
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为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量。
·
Adhere to local regulations
concerning health, safety, or other compliance requirements, as well as brand
standards and local policies and procedures.
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遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
Duties and
Responsibilities工作职责
·
Deliver Food and Beverage
service of high standard and in accordance with departmental standards and
procedures
·
按照部门的规范和程序提供高标准的餐饮服务。
·
Communicates to his/her
superior any difficulties, guest comments and other relevant information
·
与上级领导交流有关疑难，客人意见和其它相关信息。
·
Establishes and maintains
effective employee working relationships
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与员工建立并保持良好的工作关系。
·
Attends and participates in
daily briefings and other meetings as scheduled
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参加和参与每日的例会和其它计划好的会议。
·
Attends and participates in
training sessions as scheduled
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参加和参与计划好的培训课程。
·
Prepares for service by
ensuring:
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确保部门的以下各项工作就绪为客人提供服务：
o
Grooming is impeccable and in
accordance with ICHG personal presentation standards
o
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o
Outlet equipment is clean
o
设备干净
o
Equipment is sorted and stored
o
设备分类且存放好
o
Glassware is polished
o
玻璃器皿擦亮
o
Flatware is polished
o
擦亮餐具
o
China is clean
o
清洁瓷器
o
Waiter stations are prepared
o
准备好服务台
o
Cutlery is placed for buffet
and table service
o
摆放好自助餐桌上的餐具
o
Tables are set
o
摆设好餐台
o
Reservations are read and
familiarized
o
阅读并熟悉预订
o
Special occasions are ready
o
准备好特别活动
o
Music is on
o
放音乐
o
Lighting is on
o
开灯
o
Outlet is ready for service and
guest comfort
o
酒吧准备就绪为客人提供舒适的服务。
o
Carries out effective service
by ensuring:
o
高效的提供服务：
o
Guests are greeted and seated
o
迎宾并安排客人就坐
o
Daily specials are explained
and upsold
o
说明并推销每日特价
o
Food orders are processed
accurately
o
准确的下餐单
o
Trays and tray jacks are effectively
used
o
有效的利用托盘和托盘架
o
Food orders are taken quickly
o
快速的为客人写餐单
o
Payment methods are handled
accurately
o
确的处理付款方法
o
Working areas are cleaned and
re-set quickly
o
快速的清洁工作区和重新布置
o
Bar is clean
o
清洁的酒吧
o
Used ashtrays are regularly
cleaned
o
定时清理用过的烟灰缸
o
Guests are conversed with in
relation to the food and beverage products
o
与客人谈论有关的餐饮产品
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Carries out effective beverage
service by ensuring:
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通过确保以下内容高效的提供饮品服务：
o
Beverages are upsold and
regularly replenished, abiding by responsible alcohol service regulations
o
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o
Converse with Guests about
wine, advising the types and styles of wine, taking wine orders and serving
wine
o
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o
Promoting and selling cocktails
to guests
o
向客人推销鸡尾酒
o
Making and presenting cocktails
o
调配和装饰鸡尾酒
o
Coffee and tea is served hot
and in accordance with standard
o
按规范提供热的咖啡和茶
·
Take appropriate action to
resolve guest complaints
·
正确处理客人的投诉。
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Food and beverage stock is
stored in relation to hotel procedures
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按照酒店的规定存储餐饮存货。
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Performs related duties and
special projects as assigned
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承担相关的职责和安排的特别项目。
Required
Skills –
技能要求
·
Demonstrated ability to
interact with customers, employees and third parties that reflects highly on
the hotel, the brand and the Company.
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完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·
Alcohol awareness certification
and/or food service permit or valid health/food handler card as required by
local government agency.
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持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
·
Able to read and write English
·
能够读写英语。
Qualifications –
学历
·
High School.
·
高中学历
Experience –
经历
·
Food service experience with
general knowledge of restaurant operations preferred.
拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。