俄语-宾客关系主任

【岗位职责】
1.Able to perform all duties as highlighted in the Job Descriptions and Job Specifications of the Resort Hosts and Telephone Operators.
能够让前台接待和总机话务员履行自己的职责。
2.Handles and follow through any guests complaints, and take correctivemeasures to avoid repetition.
处理客人投诉，并采取补救措施，以避免重复投诉。
3.Prepare the registration form, key cards, and other materials in advance before the guest's arrival to ensure a convenient and efficient check-in process.
在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。
4.Maintain good communication with in-house guests to understand their preferences and dislikes,and assist them in resolving any issues or concerns.
与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。
【岗位要求】
1、俄语流利，能与俄语客人进行沟通交流。
2、具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。
3、注重细节，工作有责任心，敢于承担责任，执行力较强。
4、有上进心和良好的学习能力和抗压能力。