Corporate Director of Operations 集团运营总监

岗位职责:
1. Conduct market surveys and design and formulate the concept of hotel food and beverage.
进行市场调研，设计并制定每个酒店项目的餐饮理念；
2. Provide food and beverage function planning for future projects.
为未来酒店项目提供酒店餐饮区域划分和计划；
3. Assist the ‘kitchen consultant’ to finalize the hotel kitchen plan by providing professional advice to maintain group standards.
经由提供专业化意见，协助‘厨房顾问’完成酒店厨房的设计，进而维护集团的标准；
4. Assist the hotel food and beverage team with the wine and beverage programming.
协助酒店餐饮部门完成酒水及饮料的项目。
5. Provide training resources and support hotel pre- and post- opening。
在旗下酒店开业前后提供培训资源和支持；
6. Support opening and future projects in organizational structure planning.
在酒店组织建构方面向运营酒店和筹建项目提供支持；
7. Help recruit senior hotel management team for each project, direct the team in making and carrying out the operational and financial plans for each hotel.
协助酒店招聘酒店高层管理人员，并带领团队制订并落实酒店运营和财务计划；
8. Be responsible for the hotel’s food and beverage business performance. Help the hotel formulate the food and beverage budget, achieve the turnover target and increase the overall profit margin.
对酒店餐饮业绩表现负责。协助酒店完成餐饮预算制定，助力餐饮营业额目标达成及整体餐饮利润率提升；
9. Identify and recommend short-to-medium-term management and operation strategies for each hotel.
为酒店项目明确其中短期运营管理策略并提出建议；
10. Monitor the overall performance of each hotel to ensure its business strategy in alignment with the group’s overall objectives while at the same time in compliance with the regulatory and contractual requirements.
对酒店的日常运营实施监管，确保酒店的经营策略同时符合集团整体目标及管理合同相关要求；
11. Offer recommendations and advice to hotel senior management team on operational efficiency and productivity in various aspects for achieving better results.
为实现运营高效化和高产出方面，向酒店管理团队提供相关方面的建议方案；
12. Develop employee training and evaluation program with hotel management team to build an excellent service staff for each hotel.
与酒店管理团队共同制订员工培训、评估方案，帮助酒店培养优秀的服务人员；
13. Establish an appropriate communication platform amongst all hotel projects for managers to exchange and share their knowledge and experience so that to unite the whole management team and bring the management practices to daily operation at each hotel project.
为各酒店项目的管理人员建立沟通交流平台，以便整合团队资源和操作方法提升酒店的日常运营表现；
14. Supervise the execution of the operation manual for each department and make sure that the group standards are implemented consistently.
协助酒店的管理层完成各部门营运手册，确保集团营运标准贯彻落实；
15. Develop and formulate online and offline product specifications for retails operations.
制定和生成线上线下零售运营产品规范
16. Develop, formulate and iterate culinary product specifications continuously to adapt the changes in market demand.
协助集团研发和制定厨房出品标准，并依照市场需求不断迭代
17. Assist the hotel and the group in winning highly recognized awards in society and strive for F&B-related honors such as Black Pearl.
协助酒店、集团赢得社会高认可的奖项，争取黑珍珠等餐饮相关荣誉；
18. Ensure a good working relationship with local government bodies, partners and relevant authorities.
与地方政府、合作伙伴及相关部门保持良好的合作关系；
19. Travel as required in support of specific project needs.
应特定项目要求出差；
20. Offer support for tack force if it is required by hotel.
如有需要到旗下酒店提供现场工作支援；
任职资格:
1. Mminimums of 10 years luxury hotel experience in operations and senior management, at least 3 years of managing multi-units experience in the hospitality industry. Hotel preopening experience highly preferred.
10年以上酒店运营及管理工作经验，3年以上同期多项目运作经验，具有酒店开业筹备经验为佳；
2. Excellent communication skills.
出色的沟通能力；
3. Self-motivated, driven and dynamic working principles.
主观能动性强，工作热情饱满；
4. Strong managerial competencies in technical and professional skills；
在管理技巧和专业技能方面具备较高的管理才能；
5. Analytical, problem solving and follow-up abilities.
具备分析、解决和跟进问题的能力；
6. Effective time management and personal organization skills.
高效的时间管理和自我管理能力；
7. Customer service orientation skills.
掌握顾客为先的服务技能；
8. Competitive and market oriented.
以市场为导向，具备较高的市场竞争力；
9. Strong strategic capabilities combined with creative tactical skills.
出色的战略谋划能力，具有创造性的战略技巧；
10. Bachelor degree or above in hospitality/tourism.
本科以上学历，酒店或旅游管理相关专业；
11. Fluency in English and Chinese (Mandarin) required.
流利的中英文表达能力；
12. Able to maintain confidentiality and integrity.
为人诚实，能保守公司机密；