礼宾部领班 Team Leader-Concierge

§ 确保全部的顾客留言，信件，传真和包裹的正确迅速地分类及分发。
Ensures all guests' messages, mail, faxes and
parcels are handled and distributed promptly.
§ 确保所有顾客需求和要求得到及时关注并以正确的方式处理。
Ensures that all guest requests and
requirements are attended to promptly and handled in the correct manner.
§ 始终确保迅速、准确和高效的电话服务。
Ensures speedy, accurate and efficient
telephone service at all times.
§ 确保与所有部门的沟通和协调工作顺畅有效，特别是与前台、销售、客房、维修、电话、保卫等部门之间。
Ensures that communication and co-ordination
of all Departments, with particular emphasis on the interaction between
Concierge and Front Desk, Sales, housekeeping, Maintenance, Telephone, Security
are smooth and efficient. .
§ 负责给所有客人提供友善、迅捷的服务。
Responsible for the provision of friendly and
efficient service to all guests.
§ 确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand
standards have been implemented, and that optional brand standards have been
implemented where appropriate.
§ 与客人建立并保持良好的关系。
Establishes a rapport with guests,
maintaining good customer relationship.
§ 贯彻主人翁精神，并以身作则。保持良好的商业意识，尽可能抓住每个盈利机会。
Exemplifies and instils upon the employees
the ownership and a sales attitude to maintain awareness of all sales
opportunities within the Hotel.
§ 确保礼宾部的柜台、及储藏室的干净并妥善保养设备设施。
Ensures cleanliness and maintenance of the
Concierge counter, equipment and storage.
§ 确保所有运营设备状态良好，并在需要时提出维修要求。
Ensures operating equipment is maintained in
good working order and to report maintenance requirements.
§ 经常性的亲自确认客人、员工得到符合酒店标准的服务。
Personally and frequently verifies that
guests, employees and members of the public are utilising the Concierge services are receiving service in
line with Hyatt International standards.
§ 协助确保凯悦温情及房务部经典20条的实行。
Assists in making sure that all Touches of
Hyatt and the Rooms Top 20 have been implemented.