西厨房厨师长 - Chef de Cuisine

· Assists to ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
· Assists in the preparation and updates of individual Departmental Operations Manuals.
· Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
· Ensures that all guest contact culinary Associates deliver the brand promise and provide exceptional guest service at all times.
· Ensures that Associates also provide excellent service to internal customers in other departments as appropriate.
· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
· Maintains positive guest and colleague interactions with good working relationships.