送餐部服务员 GSS-Room Services

1.
记录客人的点菜，并在结束电话前复述客人的点单。
Takes orders from guests and repeats the orders
before ending the telephone conversation.
2.
确保按要求正确记录所有点菜。
Ensures all orders are properly taken as requested.
3.
将所有菜品迅速、及时地送至客房。
Delivers order to guests’ room in a prompt and
timely manner.
4.
严格遵守酒店的制度和程序，特别是进入客房的制度和程序
Strictly adheres to the hotel policies and
procedures especially entering guest rooms.
5.
确保不进入任何挂有“请勿打扰”标志的客房。
Ensures no entry to any guest room with ‘D&D”
sign.
6.
得到通知后，迅速收回客房中或走廊上的餐具。
Collects cutlery from guest room or corridor as
soon as being informed.
7.
运送所点菜品同时呈送帐单并收取客人支付。
Presents bill and collects payment upon delivering
the food.
8.
核对收取的现金，确保所收现金都是真钞。
Verifies cash received ensuring only genuine money
been collected.
9.
核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
Verifies all credit cards presented by guest before
to validity of the card.
10.
完全了解Micros电脑系统的各方面。
Fully conversant with all aspects of the Micros
System.
11.
对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all
food and beverage items in the menu and the ability to recommend Food and
Beverage combinations and up sell alternatives.
12.
支持落实以人为本，示范并加强凯悦价值观和文化特性。
Supports the implementation of The People
Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture
Characteristics.
13.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
Understands and strictly adheres to Rules and
Regulations established in the Employee Handbook and the hotel's policies
concerning fire, hygiene, health and safety.
14.
确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and
grooming.
15.
根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。