预订及服务中心文员 Reservations&Service Center Officer

Complete Hilton University courses and pass the tests.
按时完成希尔顿大学相关课程学习，并确保通过测试。
Familiar with hotel product knowledge and activities.
熟悉了解酒店产品知识，以及相关活动。同时对酒店及周边的产品知识具备高度的认知。
Maximize room sales and revenue for the hotel, prioritizing up-selling.
实现客房销售和收益的最大化，其中以客房促销最为重要。
Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
每天检查所有新的预订，取消或更改预订，确保传递给相关部门的信息是正确的。
Handle bookings from different channels in a timely and efficient manner.
及时高效的处理来自不同渠道的预订。
Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。
Always maintain a sales attitude, not losing any sales opportunity in the hotel.
一直保持积极的销售态度，不错失酒店范围内的任何销售机会。
Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
发展预订和团体及旅行团，使所有的问询收入最大化。
Make sure all commissions are correct and followed-up on promptly.
确保所有的佣金是正确的，并及时跟进。
Make sure all reject business is filed with the reasons.
确保所有的被拒业务根据原因加以归档。
Ensure that all correspondence has been filed accordingly, with correct and updated information.
确保所有往来文件被及时归档，其信息准确无误。