前台接待员 Reception Guest Service Agent

Conduct room escorting and room orientations accordingly
尽可能陪同客人进入房间并进行介绍
Internally and externally promote and coordinate delivery of H Honors program benefits
全面地促进和宣传希尔顿荣誉会员计划的优势
Maintain updated and accurate guest profiles
实时更新客历档案以确保其准确性
Proactively seek guest comments and feedback
积极主动地寻求客人的建议和反馈
Act as a role model and exemplify delivery of Hilton Brand Service Standards
在工作中以Hilton的品牌服务标准为依据
Attend briefings, shift handovers and other relevant meetings
参加例会、交接班和其它相关会议
Be familiar with hotel’s contingency plan
熟练掌握酒店突发事件处理预案
Comply with Health & Safety, emergency, fire and hotel rules and regulations.
遵守有关健康安全、紧急事件、火警和酒店规则等相关章程
Familiar with HHonors, benefits and program details
对希尔顿荣誉会员计划的待遇和实施细则了如指掌
Is knowledgeable on all hotel information, city information and event activities
需要了解一切酒店信息、城市信息和重要活动事件的相关信息