Front Desk Agent 前台接待员

Access all function of computer system according to established procedures and standards.
根据已建立的程序和标准访问电脑系统的所有功能。
Process all guest check-ins according to established hotel requirements.
根据酒店的政策和程序为所有客人办理入住。
Confirm reservation in system and review all noted information.
在系统里确认所有预定信息。
Uploading guest information to PSB system appropriately.
向公安系统准确上传住店客人的身份信息。
For guests without a reservation, sell a room type according to guest preference.
为没有预定的客人销售酒店的房间。
Register guest in PMS and generate a registration card.
在系统里为客人做登记并生成入住登记单。
Verify registration card information with guest.
跟客人确认入住登记单上的信息。
Obtain back-up information for guest credit/payment method and put into PMS; collect cash when designated.
获取客人信用卡信息并输入系统；收取足够的现金押金。
Communicate V.I.P. arrivals to designated personnel for escort and delivery of amenities.
协调重要客人的预抵情况并安排专人指引及礼遇派送。
Process express check-outs throughout the shift.
办理快速退房。
Check out guest in PSB system.
将退房的客人及时的在公安系统里面退宿。
Handle requests for late checkouts according to established hotel procedures
根据酒店程序处理客人延迟退房的需求。
Conduct group check-ins/outs according to established hotel procedures.
根据酒店程序办理团队入住和退房。