Outlet Manager 餐厅经理

Responsible for the sales management of the store, and cooperate with the implementation of the company's various marketing strategies;
负责店面的销售管理工作，配合公司的各项营销策略的实施；
Manage various departments, and do a good job in the division of labor in each department;
管理好各个部门，做好各部门分工管理工作；
Coordinate the procurement of various departments and the distribution of goods, and formulate related work procedures;
协调各部门的采购及货品的配送问题，及制定相关的工作流程；
Supervise the loss management of commodities and grasp the scale of commodity loss;
监督商品的损耗管理，把握商品损耗尺度；
Supervise the cleaning and sanitation of the store and the repair of facilities;
监督店面的清洁环境卫生及设施修缮情况；
Properly handle customer complaints and various conflicts in the service process;
妥善处理顾客投诉和服务过程中的各种矛盾；
Establish relevant rules and regulations;
建立相关的规章制度；
Ensure customer satisfaction;
确保顾客的满意度；
Responsible for business training of employees at all levels in the operation system;
负责运营体系内各级员工的业务培训工作；
Do a good job in the inventory and control of fixed assets and consumables;
做好固定资产及消耗品盘点及控管；
Effectively manage the daily work of the restaurant to ensure the normal work of the day;
有效管理餐厅的日常工作，确保日下工作正常进行；
Supervise the implementation of the specifications listed in the department's work standards and procedures manual;
监督部门工作标准和程序手册中列出的各项规范的贯彻执行；
Ensure procedures for opening and closing business;
确保开始营业和结束营业的程序；
Follow prescribed checkout procedures;
遵守规定的结账程序；
Effectively conduct shift briefings to ensure all employees are aware of important guests, special events, daily specials, focusing on promoting certain products, etc;
有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等；
Greet more than 80% of the guests in person;
亲自迎送80%以上的客人；
Motivate on-the-job staff to provide excellent customer service;
激励在岗员工为客人提供卓越的服务；
Communicate with chef and management team for opinions and guest suggestions and propose solutions;
与厨师和管理团队交流意见和客人的建议并提出解决方法；
Develop and execute an annual plan for food and beverage product promotions at the outlet;
在餐厅制定和执行餐饮产品促销活动年度计划；
Concept management of special events;
特别活动的概念管理工作；
Good at predicting market changes and reviewing operations when necessary;
善于预测市场的变化情况，并在必要时审评运营工作；
Analysis of competitors;
对竞争对手进行分析；
Create good public outreach opportunities;
创造良好的公众宣传机会；
Manage customer database and use it effectively;
管理顾客数据库并有效的加以使用；
Promote other brands of the group;
推销集团其他品牌；
Proactively implement cost saving methods;
积极的实行节约成本的方法；
Reuse energy as much as possible;
尽可能再利用能源；
Assist the Sales Manager to work closely to win new customers;
协助销售经理密切合作争取新的客户；
Manage wages and beverage costs;
管理工资和饮料成本；
Effectively control the inventory of restaurant supplies;
有效的控制餐厅用品的库存数量；
Analyze catering statistics through the system;
通过系统分析餐饮统计数据；
Work with superior leaders to carry out labor costs and formulate management systems;
和上级领导一起进行人力成本和制定管理制度；
Prepare and manage departmental budgets together with superiors;
和上级领导一起编制和管理部门预算；
Familiar with electricity and fire safety and work safety incidents;
熟知用电用火安全及工作安全事件；
Familiar with epidemic prevention and control policies and government prevention and control requirements of cold chain.
熟知疫情防控政策，冷链的政府防控要求。