Guest Service Manager - Outlet 餐厅宾客服务经理

Maintain customer relationships, develop
market channels and sales, and try to complete the company's annual and monthly
targets.
维护客户关系，市场渠道开拓与销售，并尽力完成公司年度及月度指标；
Actively communicate strategies with
bosses, enhance sales value and control costs.
积极与上司沟通战略， 提升销售价值，控制成本；
Maintain a good relationship with
customers, docking customer information and summarizing.
与客户保持良好关系，对接客户信息及汇总；
Digest customer requirements and
distribute to relevant departments for implementation.
消化客户要求并分发给相关部门执行；
Follow up and reconfirm the performance
of all teams.
跟进及再确认所有团队的执行情况；
Follow up customer satisfaction, collect
customer opinions and give timely feedback to the boss and the operation team；
跟进客户满意度，收集客户意见并及时反馈给上司及运营团队；
Assist the Outlet Manager to complete
the outlet's revenue target, and supervise the employee to sell membership
cards and drinks.
协助餐厅经理完成餐厅营业额指标，督导员工推销会员卡及酒水；
During business hours, fully control the
service work of the outlet, and pay special attention to special VIP guests and
banquets.
营业时间内，全面控制餐厅的服务工作，对特殊vip客人及宴会进行特殊关注；
Do a good job in maintaining old
customers and increase the repurchase rate.
做好老顾客维护，提高复购率。