宾客服务经理 Duty Manager

岗位职责：
Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
确保日常工作的顺利进行，并以积极的方式进行。
Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
确保按照凯宾斯基的健康和安全政策，消防出口没有障碍物。
Support and assist all Front Office sections.
支持和协助前厅部的工作。
Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
确保所有客人得到及时、热情的关注和个人认可，并解决相关问题。
Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
通知并协调其他运营部门，如客房部、工程部、销售部和管家部可能涉及的前厅事务。
Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
检查当天到达客人的所有信件，以熟悉到达的客人和他们的需要，并按要求跟进。
Control room availability for walk-ins and establishe accountability for guests departure dates and times.
控制客房的供应，并对客人的离开日期和时间负责。
Follow up with Housekeeping any unresolved room discrepancies.
跟进客房任何未解决的差异。
Maintain reservation procedures, same day arrivals.
维持预订程序，当天到达。
Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
检查所有抵店客人的账单，跟进客人的信用状况和公司账户的有效性。
Check all billing instructions and guest credit for accuracy. Follow up and resolve
related issues.
检查所有的账单说明和客人的信用记录是否准确。跟进及解决相关的问题。
Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
为所有部门员工维持适当的行为、着装、制服、卫生、仪容仪表和姿势标准。
Ensures that all departmental information is kept accurately and up to date.
确保所有部门的信息都保持准确和最新。
Promotes in house sales and facilities to maximize hotel revenues.
促进房屋销售和设施，使酒店收入最大化。
Understand and carries out duties in line with Hotel Emergency Procedures.
理解并执行酒店的紧急程序。
Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
检查前厅部的清洁，健康和安全，并向相关部门报告任何故障。
Inspects guestrooms on a daily basis.
每天检查客房。
Co-ordinates/Assists security personnel in all related matters.
协调/协助保安人员处理所有相关事宜。
Responds promptly to any operational requests from Front Office and other hotel departments.
及时响应前厅部和其他酒店部门的任何操作要求。
Attends to referred and unsolved problematic situations.
处理涉及的和未解决的问题。
Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
协调和协助客人在超额预订情况下的住宿和交通。
Completes VIP, delegations and group leaders welcome and farewell as appropriate.
完成VIP、代表团及领队的欢送工作。
Conduct efficient hand-over with coming Manager.
与即将上任的经理进行有效的交接。
岗位要求：具有前厅部或者宾客关系经验- Previous Front Office and/or Guest Relations experience 有酒店管理经验优先- Previous experience in hotel management