宾客关系主任（正式/实习）

岗位职责/职位描述
Job Description
职位概述
Establishing and maintaining to understanding and friendly relations between the guests and hotel.
负责建立和保持客人与酒店之间的相互理解和友好关系。
• Inspects all VIP rooms prior to arrival.
在贵宾到达前对贵宾房进行检查。
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请。
• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度。
• Oversee maintenance of efficient repeat guest history system.
对高效的常客客史档案系统维护实施监管。
• Handle guest complaints and refer them as necessary, follows up on corrective action.
处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进。
• Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to
further improve on service delivery.
计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量。
• Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction.
确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度。
• Greet VIP guests personally.
亲自迎接贵宾。
Required Qualification
任职要求
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent.
具有酒店行政管理，酒店管理或相关的大专学历或职业证书。
• Reading, writing, and oral proficiency in English or second foreign language and mandarin.
具备较强的英语阅读、写作和口语能力或者第二门外语和普通话。