前台接待Receptionist

Job Description职位概述
Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
• Maintains cashier float and ensures accurate daily report of all money received.
保持库存现金限额并保证每日对所收现金进行准确报告。
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange.
为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
• Performs the audit balances and prepares all works for audit in an orderly fashion
执行审计结余，并为审计工作进行各项有序的准备。
• Registers and rooms all arrivals according to established procedures.
按照既定工作程序为所有来客登记并安排房间。
• Maintains intimate knowledge of departmental standards and procedures.
熟知部门标准工作程序。
• Performs check in, check out and room change procedures and ensures all data are entered completely into the
hotel systems in accordance with reservation.
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
Required Qualification
任职要求
.High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
具有高中学历或酒店行政管理，酒店管理或相关的职业证书。
.1 year experience in guest / customer service, or an equivalent combination of education and experience.
拥有 1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。
.Oral proficiency in English or second foreign language and mandarin.
具备较强的英语口语能力或者第二门外语和普通话。