Training Manager培训经理

FINANCIAL RETURNS财务回报
·     Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算
·     Plan and implement hotel training programs according to training budget
按照培训预算计划及实施酒店各培训项目
·     Liaise with other IHG Training Managers to share experiences and resources
与洲际酒店集团的培训经理们保持联系，交流经验，交换资源
·     Liaise with educational institutions conducting hospitality and training courses
同从事旅游服务和培训课程的教育机构保持联系
PEOPLE员工团队
·     Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅
·     Familiarize yourself with the IHG HR and Training Standards, localizing where necessary, plan, implement and record relative training programs
了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理，计划及实施相关项目，并保存相关培训记录
·     Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性
·     Regularly communicates with staff and maintains good relations
定期与员工交流思想，保持良好的员工关系
 
GUEST EXPERIENCE宾客体验
·     Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, etc
利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如ESPS，顾客满意指标(GSI)等
·     Ensure employees receive guest service skills and knowledge
确保员工接受其对客服务所需的技能及理论知识培训
·     Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
RESPONSIBLE BUSINESS企业责任
·     Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
按照地区人力资源总监和总经理的指示为本地区的工作效力。
·     Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
·     Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效。
·     Discover and report hotel emergency events and security risks timely.
及时汇报酒店紧急事件及安全隐患。
 
 
Perform other duties as assigned
完成其他分配的工作任务
QUALIFICATIONS AND REQUIREMENTS任职要求
Communication skills are utilized a significant amount of time when interacting with others. Problem solving, analytical, reasoning, motivating, organizational and training abilities. Bachelor’s degree or Diploma in Human Resources or Training. 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
拥有在与他人交往时大多数时间所使用的沟通技能；具有解决问题，推理，号召，组织和培训能力；具有人力资源或培训的毕业证书；3年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景。
 
 
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。