前厅部经理

JOB SCOPE
工作范围
Manage
the operation of the Front Office to
ensure maintenance of courteous and competent service to hotel’s guests through
effective and efficient rooms management.
管理前厅部的运作，通过有效的客房管理，向酒店客人提供周到而出色的服务。
PRIMARY RESPONSIBILITIES
主要职责
Direct the activities of
the departmental supervisors through guidance, leadership and motivation to
ensure that associates are properly selected, trained, counseled and rewarded
so that maximum productivity is attained.
以引领、指导和激励的方式指挥部门主管的工作，确保合理运用、培训、劝戒和奖励员工以便增进生产力的发展。
Prepare the department’s
annual budget that meets the company’s set objectives; operate within the
approved budget by closely monitoring the labor, overhead and other related
costs and by optimizing the use of rooms to maximize room revenue.
根据公司的既定目标制定部门的年度预算，在认可的预算内运作，严密监控劳务费，一般管理费用和其他相关费用并通过优化房间的利用以增加客房收入。
Develop efficient work
procedures to ensure set standards are met and maintained and propose
improvements required on existing system.
制定有效的工作程式以确保符合、维持既定标准，同时应对现存的制度提出改进意见。
Oversees the preparation
of work schedules ensuring that all sections are properly manned based on
productivity levels and forecasted occupancy.
督导工作日程表的准备工作以确保各部门根据生产力水平和预计的入住率合理地配备人员。
Develop and maintain good
human relation skills in handling guest complaints by coordinating with other
departments and in resolving personnel problems with the assistance of the
Human Resources Department.
在处理客人投诉时与其他部门进行配合，而在解决人事问题时寻求人力资源部的协助，借此增长和保持良好的人际关系处理技巧。
Compile monthly financial
and operational report.
出具每月财务和运作报告。
Ensure the full range of
Front Office services such as Concierge, Front Desk ,Guest Service Centre,
Airport Representative, Continental Club etc. are up to the required standard.
Serve as a member of the
Management Team and act as the Assistant Manager when required and work with
other management personnel in establishing and implementing hotel service
standards to achieve maximum profitability and efficiency.
以管理层工作组成员的身份工作并在必要时担任当班经理。和其他管理层员工协同工作，建立、执行酒店的服务标准以争取最大的利润和效率。
Complete other duties as
assigned.
完成分配的其他任务。