公寓运营经理

· Monitor personnel to ensure guests receive prompt, cordial attention and personal recognition
· 监督公寓员工工作，确保客人都能得到热情、及时的服务，为客人提供人性化服务。
· Supervise the Rooms team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
· 尽可能增加公寓收入，确保房间的住房率和平均房价。
· Promote Inter-Hotel sales and in-house facilities and monitors Marketing techniques and upselling in line with FIT marketing program
· 促进公寓内房间及设施的销售，确保销售策略,高卖与市场运行规律一致。
· Maintain inter-departmental relationships to ensure seamless customer service
· 维持部门间的关系，尽量为客人提供优质的服务。
· Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
· 全权负责维护公寓的标准，确保酒店内家具设施、设备的整洁及正常运作。
· Schedule and regularly conducts routine inspections of areas under his/her control
· 安排适当的时间，经常检查各个部门的日常工作区域。
· Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
· 了解信用政策及办理程序，与财务部门保持紧密联系，确保能尽快地执行信用政策。
· Know system recovery procedures
· 了解系统恢复程序。
· Interpret computer reports
· 解释电脑报告。
· Compile statistics for Rooms and provide reports relating to that area
· 编辑公寓的统计表并提供相关区域报告。
· Continually check the accuracy of room count
· 不断检查房间计算的准确性。
· Approve upgrades and special amenities
· 批准员工的升级及其它特殊事情。
· Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
· 对员工的穿着、个人卫生、面容、仪态及行为进行监督，维护酒店的标准。
· Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
· 每月组织部门会议查看操作程序、需要特别处理的事件。
· Communicate to the GM/DOR all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
· 时常将重要信息传递给总经理/房务总监如：重要客人的到达和离开时间，以及其他相关信息。
· In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
· 在突发事件发生时，与突发事件反映小组合作处理如：火灾、能源泄露、炸弹威胁、飓风来临警告时，准备紧急对应措施。
· Prepares efficient work schedule for Rooms Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
· 为员工准备工作计划，安排假日及休息时间，考虑并预计大型活动安排，特别是或早或晚到达和离开的客人安排。
· According to the budget and sales strategy of the apartment, prepare the sales plan for the market under my own management, and complete the project performance target.
· 根据公寓的预算以及销售策略编制自己分管的市场的销售计划，完成项目业绩指标。
· Responsible for customer development and maintenance of apartment projects; Build and maintain channels, build and optimize sales channels for projects; Responsible for online channels including third-party OTA channels and the group's own platform promotion plan formulation, order management and maintenance, as well as product plan optimization.
· 负责公寓项目客户开发及维护;渠道搭建和维护，为项目搭建优化销售渠道;负责线上渠道包括第三方 OTA 渠道以及集团自营平台的促销方案制定，订单管理维护，以及产品方案优化。
· Establish communication channels with customers, independently conduct business negotiations and representations, and complete contract signing.
· 建立与客户的沟通渠道，独立进行业务谈判和交涉，并完成合同签署。
· Assist in the organization and implementation of various apartment project marketing and promotion activities
· 协助各项公寓项目营销推广活动的组织与实施工作。
· Complete other tasks assigned by the leader.
· 完成领导交代的其它工作。