Guest Service Supervisor宾客服务主管

Duties and Responsibilities工作职责
· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 进行有效的交接班简报工作，以明确酒店活动和运营要求
· Supervise front office operations during assigned shift including:
· 在当班期间监督前厅部运营情况，包括：
· Maintenance of guest information
· 维护客户信息
· Maintenance of information about local events
· 维护当地活动的信息
· Compile occupancy statistics
· 统计入住情况
· Supervise the use of he public address system
· 监督公共广播系统的使用
· Supervise group bookings
· 监督团组预订情况
· Assisting with serious complaints
· 协助解决严重投诉问题
· Supervise cashiering activities during shift including:
· 在当班期间监督收银活动，包括：
· Cash handling and banking procedure
· 现金处理和银行业务程序
· Dealing with irregular payments
· 处理非法支付情况
· Instructing staff in credit policies and facilities
· 就信用政策和设备对员工进行指导
· Instructing staff in cash security procedures
· 就现金安全程序对员工进行指导
· Carry out debtor control
· 实施应收帐款控制
· Prepare reports
· 准备财务报告
· Supervise the cashiering system
· 对收银系统实施监管
· Works with Superior and Human Resources on manpower planning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
· 与上级领导和财务总监一起编制和管理部门预算。
ACCOUNTABILITY责任范围
Number of employees supervised 管理的员工
Direct Bell Captain / Guest Service Agents
直接 行李领班，前台接待
Indirect N/A
间接 无
Annual Operating Profit/Payroll Budget 年度经营利润和薪金预算
· N/A
· 无
Key Metrics 主要绩效指标
· Completion of assigned tasks
· 完成分配给的工作的情况
Decision Making Responsibilities (Decision Rights) 决策职责(决策权)﹣
· Matters pertaining to Front Desk operations
· 与前台相关的事宜
· Within the authority as assigned for Hotel Band 7 role
· 酒店职位7级所拥有职权范围
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills 技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
· Problem solving and organizational abilities
具有解决问题和组织能力