Dry Cleaner干洗工

job overview职位概述
Responsible for the pressing, dry cleaning and presentation of
guests dry cleaning garments as well as hotel furniture and fittings as
required
按要求对客人需要干洗的衣物进行熨烫、干洗和外观整理，并对酒店的家具和配件进行相关处理。
At InterContinental
Hotels & Resorts® we want our guests to feel special,
cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentive
and taking ownership of getting things done.
·
Make it memorable by being knowledgeable, sharing stories and showing your style to
create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
·
见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
Duties and
Responsibilities工作职责
·
Prepares guest pressing and dry
cleaning as requested in accordance with hotel presentation standards
依照酒店外观标准，按要求为客人提供熨烫和干洗服务。
·
Spot and dry clean all uniforms
对所有制服进行去渍和干洗。
·
Sort articles to be dry cleaned
into categories and performs dry cleaning function including:
将需要干洗的衣物进行分类，然后对其进行干洗，包括：
o
Uses all dry cleaning equipment
使用所有干洗设备
o
Uses spotting boards
使用去渍台
o
Attends to pre-coating and
sledging
进行预涂和去污
·
Sort articles for pressing into
categories and performs pressing function including:
将需要干洗的衣物进行分类，然后对其进行干洗，包括：
o
Using pressing equipment
使用熨烫设备
o
Use appropriate chemicals when
pressing
在熨烫时使用合适的化学品
·
Maintain chemical supplies
保证化学品的供应。
·
Prepare requisitions for
depleted supplies
对用尽的物品提出补充申请
·
Check guest items on receipt
for damage and record any findings
在接到客人衣物时检查有无破损，并对发现的结果进行记录。
·
Maintains dry cleaning
equipment in good condition and ensures regular servicing
保持干洗设备的良好状况并确保进行定期维修。
·
Attends to outside customers
and guests courteously, promptly while maximizing sales
对外部客户和客人提供及时礼貌的关照，同时尽力对他们做销售工作 。
·
Maintains working area and
equipment in proper state of cleanliness and repair
保持工作区域和设备得到良好的清洁和修缮 。
·
Reports guest complaints to
superior immediately
及时向上级反映客户的投诉情况。
·
Complies with Hotel’s health,
safety and hygiene policies and adheres to conduct personal grooming and hygiene standards
遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准。
·
Attends meetings and training
sessions as required
按要求参加会议和培训活动。
·
Complete other responsibilities
as assigned
完成分派的其它任务。
aCCOUNTABILITY责任范围
Number of employees supervised 管理的员工
Direct N.A.
直接 无
Indirect N.A.
间接 无
Annual Operating Profit/Payroll Budget 年度经营利润和薪金预算
·
N.A.
无
Key Metrics 主要绩效指标
·
N.A.
无
Decision Making Responsibilities (Decision Rights) 决策职责(决策权)
·
Within the authority as
assigned for Hotel Band 8 role
酒店职位8级所拥有职权范围
QUALIFICATIONS
AND REQUIREMENTS任职要求
Required
Skills 技能要求
·
Communication skills are
utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties
that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·
Able to speak, read and write
English
具有说，读和写英语的能力。
Qualifications 学历
·
High School or equivalent
高中或相当的学历
Experience 经验
·
1 year experience in laundry
operations, or an equivalent combination of education and experience.
拥有1年洗衣房工作经验，或与此相当的教育和相关工作经验结合的背景