Assistant Guest Services Manager 宾客服务副经理

·
Conducts shift briefings to
ensure hotel activities and operational requirements are known
·
进行有效的交接班简报工作，以明确酒店活动和运营要求
·
Supervise front office
operations during assigned shift including:
·
在当班期间监督前厅部运营情况，包括：
o
Maintenance of guest
information
o
维护客户信息
o
Maintenance of information
about local events
o
维护当地活动的信息
o
Compile occupancy statistics
o
统计入住情况
o
Supervise the use of he public
address system
o
监督公共广播系统的使用
o
Supervise group bookings
o
监督团组预订情况
o
Assisting with serious
complaints
o
协助解决严重投诉问题
·
Supervise cashiering activities
during shift including:
·
在当班期间监督收银活动，包括：
o
Cash handling and banking
procedure
o
现金处理和银行业务程序
o
Dealing with irregular payments
o
处理非法支付情况
o
Instructing staff in credit
policies and facilities
o
就信用政策和设备对员工进行指导
o
Instructing staff in cash
security procedures
o
就现金安全程序对员工进行指导
o
Carry out debtor control
o
实施应收帐款控制
o
Prepare reports
o
准备财务报告
o
Supervise the cashiering system
o
对收银系统实施监管
·
Works with Superior and Human
Resources on manpower planning and management needs
·
与上级领导和人力资源部一起进行人力规划和管理需求。
·
Works with Superior and
Director of Finance in the preparation and management of the Department’s
budget.
·
与上级领导和财务总监一起编制和管理部门预算。
aCCOUNTABILITY责任范围
Number of employees supervised 管理的员工
Direct Bell Captain / Guest Service Agents
直接 行李领班，前台接待
Indirect
N/A
间接 无
Annual Operating Profit/Payroll Budget 年度经营利润和薪金预算
·
N/A
·
无
Key Metrics 主要绩效指标
·
Completion of assigned tasks
·
完成分配给的工作的情况
Decision Making Responsibilities (Decision Rights) 决策职责(决策权)﹣
·
Matters pertaining to Front
Desk operations
·
与前台相关的事宜
·
Within the authority as
assigned for Hotel Band 7 role
·
酒店职位7级所拥有职权范围
QUALIFICATIONS
AND REQUIREMENTS任职要求
Required
Skills 技能要求
·
Communication skills are
utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties
that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·
Proficient in the use of
Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
·
Problem solving and
organizational abilities
具有解决问题和组织能力
Qualifications 学历
·
Diploma or Vocational
Certificate in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
Experience 经验
·
1 years experience in front
office / guest services or related discipline including supervisory experience,
or an equivalent combination of education and experience.
拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。