Housekeeping Clerk 客房文员

工作职责：
To prepare Housekeeping department daily work reports.
准备客房部日常工作报表。
To receive check－outs from Front Office and communicate these to Floor Supervisor.
从前台获得退房信息并迅速告诉楼层主管。
Record update all the available room.
记录更新当日所有可用房。
To issue and keep record of keys and floor master keys to other departments and floors.
分发和收回各个楼层和其它部门的各种钥匙。
Daily Engineering maintenance problem input computer maintenance system. And communication with the engineering department in a timely manner.
日常工程维修问题输入电脑维修系统。并与工程部门及时沟通。
To record guests’ requests in Log Book and make certain requests are taken care of.
在交班本里记录客人的需要并且关注客人的需要是否得到满足。
To record all telephone calls and follow up.
记录所有的电话并跟进解决问题。
To handle and log calls from Floor Supervisors and room attendants for trouble and coordinate with relevant departments
记录主管和客房服务员遇到的问题，并与相关部门进行协调。
To maintain and update information recorded on Planning and Schedule Boards.
保持和更新“计划和日程公告板”上的信息。
Records need information from Housekeeping Store for spare parts.
记录需要从仓库领货的信息。
To maintain and update room history records.
保持和更新房况记录。
To answer telephone and handle guest requests.
接听电话，处理客人问讯。
To file documents according to established system.
按照既定系统将各种文件存档。
Handling changes to the room status, exchange room, urging the required clean room, booking VIP flowers , and turndown bed service information.
处理更改房态、换房、催房、预订贵宾房的鲜花以及夜床信息。
To keep the concerned Floor Supervisors informed regarding group arrival, group departures and preset up for VIP arrivals.
随时告知楼层主管关于团队的到达、离店、VIP客人抵达等相关的信息等。
Ensure daily minibar collection and distribution of work. Updated the quality guarantee period and minibar daily work sheet and monthly inventory work.
做好每日迷你吧收发、保质期更新、日报表明细和月度盘点工作。
To handle Lost and Found:
处理失物招领的程序。
任职资格：
University / Pre－university education.
本科/专科学历
Very good command of spoken and written English.
口语及书面英语优异
Must be physically fit and able to work long hours.
身体健康能够适应长时间工作
Able to do basic clerical jobs and typing.
能够做文职和打印工作
Preferably have basic knowledge in computer/cashiering machines.
掌握基本的电脑和财务知识