GSA 前台接待

Essential Responsibilities:
基本职责：
根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。
确保入住期间客人的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。
对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。
沉着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。
Specific Job Knowledge, Skill and Ability:
工作技能技巧要求
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
擅长于处理宾客关系，能有效快速的应对处理各种问题。
Ability to read, Listen and communicate effectively in English, both verbally and in writing.
能用英语有效的倾听和进行沟通。
Ability to access and accurately input information using a moderately complex computer system.
熟练操作酒店电脑系统。
Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。