Chief Butler 首席管家

Ensure Hilton’s Brand Service standards are consistently practiced by all team members.确保所有团队成员坚持执行希尔顿的品牌服务标准。Assist guests efficiently, courteously and professionally in all Reception related matters.在所有有关前台的事务上高效、礼貌、专业的帮助客人。
To check VIP arrivals in a daily basis andpersonally check their assigned rooms ensuring they are of an excellentstandard, place amenities(where appropriate) and VIP letters in rooms.每天检查到店VIP情况，并亲自检查分房以确保房间状态良好，安排将相关的VIP赠品及欢迎信送至房间。To meet VIP’s on departure, assisting with anyfinal requirements and checking satisfaction of their stay.在VIP离店时欢送他们，为他们解决问题并确认VIP客人的满意。