总机接线员 Operator

岗位职责
1.接受线上、线下客户对酒店的预订需求，并予以妥善解决。
2.接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。
3.熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。
4.落实“预订未到宾客”的名单和每日团队取消情况。
5.接听电话，处理客人问题。
Job responsibilities
1. Accept online and offline customers' requests for hotel reservations and properly resolve them.
2. Answer customer inquiries about hotel and other product information, answer them and make relevant records. 
3. Familiar with the procedures for processing room reservations, and provide guests with the latest and most accurate room status information. 
4. Implement the list of "reserved non-arrival guests" and daily team cancellations. 
5. Answer the phone and deal with guest problems.
岗位要求
1. 形象端正
2. 学历：大专以上学历
3. 语言：口齿清晰，中英文表达清楚
4. 经验：有相关工作经验有限
5. 其他要求：态度好，有责任心，电脑办公软件操作熟练，能适应倒班
Job requirements 
1. Good image 
2. Education: college degree or above 
3. Language: articulate clearly, express clearly in Chinese and English 
4. Experience: have limited relevant work experience 
5. Other requirements: good attitude, responsible, proficient in computer office software operation, able to adapt to shift work