餐厅经理 - 茶苑&红 Outlet Manger - Tea House & Red

1.协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。
Assists to ensure that the Food and Beverage activities are aligned with
the respective Corporate Strategy, and that the Hotel Actions have been
implemented where appropriate.
2.监督部门营运手册的准备和更新的工作。
Oversees the preparation and update of individual Departmental
Operations Manuals.
3.定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Conducts regular divisional communications meetings and ensure that
departmental briefings and meetings are effective and conducted as necessary.
4.确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all employees deliver the brand promise and provide
exceptional guest service at all times.
5.确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that employees also provide excellent service to internal
customers in other departments as appropriate.
6.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a
courteous and efficient manner, following through to make sure problems are
resolved satisfactorily.
7.与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working
relationships.
8.与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer
relationships.