Duty Manager 值班经理

KEY RESULT AREAS 关键领域
1.Direct and control all subordinate Front Office staff to ensure that daily operational matters are handled on time and guest expectations are met.
指导和控制前厅部员工确保按时处理日常事务和满足客人期望值。
2.Provide guidance and assistance to Front Office supervisor, Help them fulfill their responsibilities and help them set and achieve their goals.
给主管级别的员工提供向导和协助，帮助他们履行自己的职责并帮助他们树立和达成自己的目标。
3.Oversees the service standards in all Front Office areas ensuring that they maintain a high standard of service and meet or exceed guest expectations.
全面负责整个前厅部的服务标准，确保他们保持高标准的服务，满足或超出客人期望。
4.Pay attention to all guest complaints immediately, take proper resolution and follow up.
及时关注所有客人投诉，采取正确的解决方式并跟进。
5.Make multiple confirmations with other departments to ensure that service procedures, hygiene, maintenance, associates grooming and appearance are up to standard.
与其他部门进行多次确认，确保服务程序、卫生清洁、检修保养、员工仪容仪表符合标准。
PERSONAL SPECIFICATION 职位要求
1.Contributes to the morale and team spirit of the hotel by maintaining friendly relationships with associates.
维护同事间的友好关系，为酒店的团队精神和士气做贡献。
2.Complete other tasks assigned by superiors.
完成上级领导安排的其它工作。
3.Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
为酒店的完善和发展给领导提出合理的建议。
4.Be familiar with hotel safety standards and emergency procedures such as fire.
全面熟悉酒店安全工作标准及火灾等紧急事件处理程序。
5.Interacts with guests and soliciting feedback.
积极征求客人的反馈意见。