Operator 总机

KEY RESULT AREAS 关键领域
1.Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection.
礼貌和友好地接听所有的来电, 并负责准确的接转。
2.To update telephone guides in the hotel computer system.
及时更新电话信息，并将信息输入OPERA系统。
3.Have thorough knowledge of hotel facilities and hours of operation, to ensure correct response to guests questions.
充分了解酒店设施和营业时间, 确保正确回答客人的问题。
4.To take and forward messages accurately and in a timely manner.
准确写下留言并及时的跟进解决。
5.Responsible for paging of hotel associates correctly.
负责正确传呼酒店人员。
PERSONAL SPECIFICATION 职位要求
1.Good local and English language skills.
较好的中英文语言技巧。
2.Good and positive hospitality attitude.
良好、积极的工作态度。
3.Able to handle telephone system, OPERA system, F&B Micros system.　　　　　　　　　　　　　　　　　　　　　　　　　　　　　
能够操作电话系统, OPERA前台管理系统，餐饮Micros点单系统。
4.Be familiar with menu knowledge and be able to introduce to guests freely.
熟悉掌握菜单知识并可以自如的向客人做以介绍。