Assistant Front Office Manager 前厅部副经理

KEY RESULT AREAS 主要工作职责
1. Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
指导与协调所有前厅下属员工，确保每日运营事宜及时得到处理、客人期望得到满足。
2. Co-ordinates with housekeeping to ensure that rooms are serviced according to guest requirements and vacant rooms are cleaned according to arrival schedules.
负责与客房部协调，确保根据客人要求提供服务以及根据客人抵达时间清扫空房。
3. Control and monitors the room inventory to maximize the hotel yield ensuring strategically controlled overbooking during peak periods.
管理监控客房库存，最大限度提高酒店收益，确保高峰期战略性控制的超额预订。
4. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
管理客史档案的维护与更新，负责相关信息的分发传递，确保尽力满足客人的要求与偏好。
5. Co-ordinates the procedures involved in the provision of guest in-room amenities.
协调有关客房用品供应的程序。
6. Prepares, monitors and controls the hotel’s annual Front Office budget.
协助前厅部经理制定并监督酒店前厅年度预算。
PERSONAL SPECIFICATION 职位要求
1. minimum 5 Years of related experience required
至少5年以上相关工作经验
2. College degree or above
大学或以上学历
3. Ability to lead, motivate and develop a team of individuals
良好的领导、激励与发展团队能力
4. Detailed knowledge of working practices of Front Office
熟知前厅的工作流程细节