宾客服务经理 Guest Service Manager

1. Monitor guest relation personnel to ensure maximum guest satisfaction through ρpersonal recognition and prompt cordial attention from arrival through departure.
监督客户关系部工作人员,以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最大的客人满意度
2.Monitor guest radiations personnel to ensure Priority Club members consistent receive a benefits, repeat guests and other VIP’s receive special recognition and service.
监督客户关系部人员的工作,以确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到特别关照
3. Inspects all VIP rooms prior to arrival.
在贵宾到达前对贵宾房进行检查
4.Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
与其它部门和必要的外部承包商联系,以确保提供高质量的服务
5.Oversee maintenance of efficient repeat guest history system.
对高效的常客客史档案系统维护实施监管
6. Promote Inter Hotel sales and in-house facilities.
促进店际销售及完善内部设施
7.Works with superior and Director of Finance in the preparation and management of the Department’ s budget.
与上级领导和财务总监一起编制和管理部门预算。
8.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。