Food & Beverage Manager 餐饮部经理

• Support the development and the execution of the concept of each of the different outlets.
支持开发和执行每个不同餐厅的概念。
• Assist in the development of new ideas related to the re-invention of the local craftsmanship in each of the venues.
协助在每个地方开拓关于当地工艺重塑的新想法。
• Work closely together with Stewarding and Kitchen as partners of the same F&B team, ensuring smooth and efficient service and creating memorable guest experiences.
与餐饮和厨房紧密合作，确保顺利高效的服务，创造难忘的客人体验。
• Ensure the food and beverages outlets, through its crafts; cooking methods and presentations and service delivery reflect a contemporized reinvention of regional food & beverage offerings and traditions.
确保餐饮部各餐厅通过手艺，烹调方法，演示和服务反映出当地的餐饮产品和传统的现代化改造。
• Utilise technology available in the hotel and department to optimise productivity, improve service delivery and facilitate internal communication.
利用技术来优化酒店和部门的生产力，改进服务提供并促进内部沟通。
• Ensure that all the outlets and meeting & events are managed efficiently according to the established concept statements (including décor, smell and music) and adhere to Company and Hotel Policies & Procedures and Standards.
确保所有餐厅、会议及宴会按照既定的概念陈述（包括装饰，气味和音乐）进行有效管理，并遵守公司和酒店政策、程序和标准。
• Work with the culinary department on monitoring and analyse the activities and trends of competitive restaurants, bars and other hotel's meeting & events departments and ensure that the menu pricing has the correct balance of price/product to ensure that neither price not value are a barrier to guest loyalty.
与厨房部门合作，监测和分析有竞争力的餐厅、酒吧和其他酒店会议和宴会部门的活动和趋势，并确保菜单定价具有正确的平衡价格或产品，以确保不管是价格还是价值都不会影响客人的忠诚度。
• Ensure that everyone strives - as a team together, to have every guest served within standard times through clear communications and teamwork.
确保每一个人作为团队的一份子一起努力，通过明确的沟通和团队协作，使每个客人在标准时间内得到服务。
• Cultivate “We win and lose as teams…” attitude in the team.
培养团队中的“共进退”的态度。
• Ensure that through clearly defined service standards, guidance and feedback, our employees are empowered to make decisions, which supports guest satisfaction and improves morale.
确保通过明确的定义服务标准、指导和反馈，使我们的员工有权做出决定，来支持客户满意度并提高士气。
• Ensure the team is well informed about regular, loyal guests and Special Guests and is able to identify the special occasions and create memorable experiences.
确保团队充分了解常客，忠实客人和重要客人，并能够识别特殊场合并为客创造难忘的体验。
• Use the Art of Service; be responsible for the whole guest journey in the F&B department.
使用服务艺术； 负责客人在整个餐饮部门的体验。
• Establish a rapport with guests both local visitors and in-house guests maintaining good customer relationship and handling all guest complaints, requests and inquiries on all hotel products and service.
与本地客人和住店客人建立友好关系，保持良好的客户关系，并处理餐饮客人的投诉以及所有客人关于酒店任何产品和服务的需求和咨询。
• Be a hands-on Manager and be present in the operation, especially during busy periods.
成为一名实践经理，参与日常运营，特别是在繁忙时段。
• Ensure that the Outlet service team is efficient; technically and culturally correct but above all projects a warm and welcoming image.
确保餐厅服务团队的高效；在技术和文化上的正确性，但首先是拥有一个温暖和热情的形象。
• In combination with the Procurement manager, Head Chef and Bar Supervisor purchase food & beverage products that have a strong essence of sustainability and support the growing awareness of what we are eating and drinking.
与采购经理、总厨师长和酒吧主管在餐饮产品采购时合作，购买具有可持续性的产品，并对我们的饮食拥有超前的意识。
• Frequently taste Food & Beverage in all outlets and be demanding and critical when it comes to Food & Beverage quality and service standards.
经常在所有餐厅进行试餐，对于食品和饮料的质量和服务标准来说至关重要。
• Ensure that all the F&B outlets are organized and perform their duties and maintain their areas and equipment in accordance with the company brand standards.
确保所有餐厅按照公司品牌标准，有条理的履行职责、维护区域和设备。
• Create efficient working methods (multi skilling and multitasking), procedures and clear instructions to the employees to ensure that productivity is optimised.
为员工创建高效的工作方法（多技能和多任务）、程序和明确的指示，以确保生产率得到优化。
• Work closely with the Assistant Stewarding Manager and check the execution of the policies regarding safety and hygiene (HACCP).
与管事部副经理紧密合作，检查有关安全卫生政策的执行情况。
• Motivate and challenge the team to be creative and innovative and appreciate them for their contribution to the success of the operation.
激励和挑战团队创造性和创新性，并感谢他们对运营成功的贡献。
• Ensure that the F&B Department is kept clean and organized, both at the front as well as the back of house.
确保餐饮部门的前区和后区保持整洁有序。
• Monitor and analyse the activities and trends of competitive restaurants, bars and other hotel's meeting & events departments and ensure that the F&B team are fully aware what is happening in the market.
监测和分析有竞争力的餐厅、酒吧及其他酒店宴会及会议部门的活动和趋势，确保餐饮团队充分了解市场发生的情况。
• Check all guest / staff incident reports.
检查所有客人/员工的事故报告。
• Check that the established cleaning / pest control schedules are strictly adhered to.
检查确定的清洁及有害生物控制计划是否得到严格遵守。
• Check all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
检查所有维修和维护，并填写维修和维护作业单，以确保餐厅的正确维护。
• Participate in the hotel’s Duty Manager Roster.
参与担任酒店值班经理的工作。