房控主管

Relevant working experience in Room Control.
房控相关工作经验。
Under the general direction of the Guest Services Manager and withinthe limits of established New World Hotels brand and local policies andprocedures, performs all aspects of Front Desk services, such as check-in,check-out, cashiering, up selling etc. to achieve the highest possible guestsatisfaction.
在酒店值班经理、新世界酒店品牌政策及当地政府法规的指导下，操作并完成前台的所有服务如入住、退房、收银, 销售等，尽可能提高客人的满意度。
Maintain complete knowledge of all departmental policies and complywith all departmental policies, service procedures and standards (Hotel &LQA) on a daily basis.
保持对所有部门政策的全面了解，每天遵守所有部门政策、服务程序和标准(酒店和LQA)
Monitor TrustYou and take necessary action to ensure service leveland engagement are always up to hotel standard and goal set by the managementin order to maintain high customers’ satisfaction and loyalty.
监管TrustYou，采取必要的行动以确保服务水平和客户满意度始终符合酒店的标准和管理层设定的目标，以保持高的客户满意度和忠诚度。