管事部主管 Stewarding Supervisor

Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Provide good service, knowledge of facilities etc
拥有良好服务意识及厨房设备基本知识等
6.Contributes and works as a team, Maintains a professional and friendly attitude
具有奉献精神及团队合作精神，保持专业级友好的态度
7.In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时负责交班说明，确保了解酒店的各项活动和运营要求
8.During the shift, oversees the preparation of kitchen equipment for use
在当班期间管理厨房设备使用前的准备工作
9.Supervises the receiving and storage of kitchen goods
负责接收和存储厨房物品的管理工作
10.Supervises the cleaning and storage of kitchen equipment
监督厨房设备的清洁和存放