健身中心主管 Fitness Center Supervisor

岗位职责:
1. Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
2. Management will ensure all fitness equipment preventive maintenance program is conducted on a regular
scheduled basis, to maintain safety standards in accordance to the manufacturer's operating manual.管理人员应确保所有的健身器械定期进行预防性维护保养，根据营运说明书来确保安全标准。
3. Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests
to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5. Make every effort to ensure that guests leave with a good impression of the service
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
6. Be familiar with all special promotions, such as seasonal package programs, frequent flyer programs and
DMH membership information programs.
熟知所有特别促销活动，如:季节性套餐计划、常客优惠计划以及钓美集团会员等信息计划。
7. All gym equipment will be checked daily by qualified employee for any visible damage or wear and tear.
Any equipment found not working will either be repaired immediately, or removed from operation. Scheduled preventive maintenance will take place on an on-going basis.
有资格的员工每天检查所有的健身器械的磨损和损耗，发现任何损坏器械应立即维修或移走。定期维护保养应长期进行。
Attention to detail and high standards throughout.注重细节并从始至终贯彻高标准。
任职资格:
Good health 身体健康
Good communication 良好的沟通技能
Pleasant looking 五官端正
Bilingual-English and Chinese
语言能力—英文及中文
College degree or above
大专及以上学历
The Red Cross first aid license
红十字急救证
Life-saving certificate
救生证
Self-starter. 主动
Team-builder. 团队精神
Goals oriented. 目标明确
Positive role model. 以身作则
Computer knowledge. 计算机知识
Financial knowledge. 财务知识