宾客关系主任Guest Relation Officer

【岗位职责】
1、健全各种问讯资料。
2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。
3、处理总台工作中的差错，处理宾客有关投诉。
4、负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。
5、检查每日的报表是否有误，并及时纠正。
6、建立体质良好的宾客关系，努力增加客房销售。
[Job Responsibilities]
1. Maintain and update all guest inquiry records.
2. Monitor room reservation status, report reservations for important groups and guests to the department manager, verify that VIP notification slips have been sent, and ensure that VIP reception arrangements are properly implemented.
3. Resolve errors in front desk operations and handle guest complaints.
4. Manage the use and maintenance of front desk property and equipment, and collect, archive, and manage all relevant records.
5. Check daily reports for errors and correct them promptly.
6. Build strong relationships with guests and strive to increase room sales.
【岗位要求】
1、大专以上学历，有同岗位工作经验2年以上。
2、有良好的团队领导精神及执行力。工作认真负责，作风正派。
3、熟练掌握前厅部工作的各个环节和程序。
4、身体健康，品貌端正，气质高雅。
5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。
[Job Requirements]
1. Associate’s degree or higher, with at least 2 years of work experience in a similar position.
2. Strong team leadership skills and execution ability. Diligent, responsible, and of good character.
3. Proficient in all aspects and procedures of front desk operations.
4. In good health, with a neat and presentable appearance and elegant demeanor.
5. Possesses a solid understanding of basic hotel management principles; skilled in interacting and communicating with guests; handles situations thoughtfully and decisively; capable of independently resolving various guest complaints.