Guest Services Supervisor 宾客服务主管

Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
负责管理所有前厅区域的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
-       Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括：
Cash handling and banking procedure
现金处理和银行业务程序
Dealing with irregular payments
处理非法支付情况
Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导
Instructing staff in cash security procedures
就现金安全程序对员工进行指导
Carry out debtor control
实施应收帐款控制
Prepare reports
准备财务报告
Supervise the cashiering system
对收银系统实施监管
-       Supervise front office operations during assigned shift including:
在当班期间监督前厅部运营情况，包括：
Maintenance of guest information
维护客户信息
Maintenance of information about local events
维护当地活动的信息
Compile occupancy statistics
统计入住情况
Supervise group bookings
监督团组预订情况
Assisting with serious complaints
协助解决严重投诉问题