楼层主管Floor Supervisor

JOB RESPONSIBILIES【岗位职责】
1. Ability to maintain hotel’s standards, policies and procedures with assigned staff.
帮助员工维护酒店标准，政策和程序。
2. Ability to prioritize and organize work assignments; delegate work.
能分清轻重缓急，有条不紊安排日常工作，以身作则。
3.Ability to motivate assigned staff and maintain a cohesive team.
激励员工维护团队合作。
4. Ability to ascertain staff training needs and provide such training.
能够确定员工的培训需求并提供培训。
5. Ability to be a clear thinker in pressure situations and exercise good judgment.
遇事沉着冷静，思维清晰，保持良好的判断力。
6.Ability to focus attention on details.
关注细节。
7.Ability to endure abundant physical movements in carrying our job duties.
能承受强体力劳动。
8.Ability to ensure security of guest room access and hotel property.
确保酒店和客人的安全。
9.Work closely with the reception to ensure correct room status at all times.
与前台密切沟通确保房间状态的准确。
10.Coordinate breaks for assigned staff.
调整及协调员工的休息状态。
11.Inspect supply levels, cleanliness and organization of floor pantry. Assign designated personnel to rectify any deficiencies.
检查各层的物品的储备，清洁程度及安排整理楼层的工作间。将任务落实给个人。
12.Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
检查客房服务员手推车的准备情况，保持手推车的干净整洁及解决机械相关问题，指导相关人员纠错。
13.Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Ensure rooms are cleaned to the hotel specifications. Follow up on corrections; directly contact Room Attendant and relay any deficiencies to be corrected.
使用检查清单检查客房服务员房间整洁度，确保房间整洁程度符合酒店规格及标准，跟进清洁问题，直接联系客房服务员及时改正问题。
14.Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
检查空房，在交班后及时更新房间差异。
15.Check DND rooms in accordance with hotel procedures and verify status. Ensure guest privacy is requested when DND status displayed.
根据酒店程序检查“请勿打扰”房间且核实房态. 确保“请勿打扰”状态时客人的隐私得到尊重。
16."Mark" dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies.
及时发现未更换的床上棉织品确保客房服务员更换床单。如发现问题要给予客房服务员警告或过失处理。
17.Monitor contractual workers and outsource labour performance and behaviour. Ensure that outside contractors performed their tasks in accordance to standards set-force by the hotel.
关注酒店外包公司的员工作表现和行为，确保他们是根据酒店的制度和标准来操作。
18.Complete work orders for maintenance repairs and submit to Office Clerk. Contact Engineering directly for urgent repairs.
完成酒店维护维修单提交工作至办公室文员。在需紧急维修任务中直接同工程部取得联系。
19.Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
得当的处理客人对酒店客房物品服务的要求，跟进运送及归还。
20.Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with DOS Housekeeping Manager and/or on-coming supervisor.
在下班前完成所有文书工作.与服务总监、客房部经理或即将上岗的主管交接需要跟进的工作。
21.PM - Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards.
检查中班报告的准确及完整，按照部门标准计算房间数。
22. Follow up the hotel’s standard strictly, ensure the rooms are clean and equipment’s are in good condition.
严格按照酒店的标准，保证房间清洁，设备设施良好。
23.Inspect all check-out rooms and room condition immediately, ensure the front office can lent.
及时检查所有退客房，更改房态，以保证前台及时出租。
24.Inspect all VIP rooms.
检查所有VIP房间。
25.Check and ensure attendants follow the instructions to work.
检查保证员工按照程序进行客房操作。
26.Ensure Lost & Found be picked up to the Housekeeping Office immediately and never to delivery it the next day.
保证拾获的客人遗留物品必须在当日交到客房部办公室，禁止任何遗留物品放在楼层隔夜 上交。
27.Coordinate Engineering Department with the room maintain.
和工程部协调，安排房间的维修及大保养。
28. Note down the unusual thing on the log-book. Unfinished job delivered to the shift.
将每日特殊事情记录在办公室Log Book上，未完成的事项交接给下一个班次。
29.Completed jobs assigned by leaders with accuracy and efficiency.
完成上级领导指派的其它工作。
JOB SPECIFICATION【岗位要求】
1.College degree or above.
大专毕业学历或同等以上文化程度。
2.Have more than 2 years working experience in room management or X years working experience in the same star hotel.
2年以上客房管理工作经验或X年以上同星级酒店客房管理工作经验。
3.Familiar with the professional knowledge of the department, skilled in using computers.
熟悉本部门专业知识，熟练使用电脑。
4.Having received professional training; And outstanding ability.
受过专业培训；并且能力出众者。