运营经理

Major Responsibility 主要工作职责
• Assist VP, Operations to initiate new strategies and policies and prepare the relevant feasibility studies and approval papers. 协助运营副总裁，启动新的战略和政策，并准备相关的可行性研究和批准文件。
• Monitor customer feedback and ensure properties achieve the Ascott service standards. 监督客户的反馈，确保各物业达到雅诗阁的服务标准。
• Monitor property performance by analyzing various reports.通过各类报表监控物业绩效的分析。
• Organise and co-ordinate regular meetings between VP, Operations, the Regional GMs and the Area GMs and perform the necessary follow up.组织和协调运营副总裁、大区总经理和区域运营总经理之间开展的定期会议，并执行跟进。
• Ensure and oversee the adherence to action plans at regional level.确保和监督区域内对实施方案的执行。
• Effectively communicate and embody corporate goals to appropriate internal and external personnel.适当地与公司内部和外部人员进行有效的沟通，从而体现公司的目标。
• Monitors the adherence to Ascott Policies and Standards and any other corporate initiatives.监督和遵守雅诗阁政策与标准，以及任何其他的公司举措。
• Achieve Key Performance Indicators as set and agreed to.完成关键绩效指标的处理。
• In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
• Perform any additional duties or projects as directed by VP, Operations.执行运营副总裁交办的其他工作任务。
Requirements 资质要求
• Major in hotel, tourism or economic management;酒店、旅游或经济管理类专业毕业；
• Over 3years practical management experience in serviced apartments/five-star international branded hotels;3年以上酒店公寓/五星级国际品牌酒店实际管理工作经验；
• Operational management expertise and financial knowledge;丰富的运营管理知识和财务知识；
• Excellent listening, speaking, reading and writing communication skills in Mandarin and English (multi-foreign language ability is preferred);良好的中英文听、说、读、写沟通能力（掌握多国语言者优先）；
• Clear thinking, able to act mature and steady;工作思路清晰，行事稳重干练；
• Enthusiastic working attitude and a strong sense of responsibility;高度的工作热情，极强的工作责任心；
• Good teamwork and communication skills, able to withstand strong pressure.良好的团队合作精神和沟通协调能力，能承受较强的工作压力