前厅部副理 -夜班 Assistant Manager - Front Office

§ 监督并协助前厅部运营手册的准备及更新。
Oversees andassists in the preparation and updates of the Front Office DepartmentalOperations Manual.
§ 定期主持召开部门沟通会并确保部门例会和会议切实有效且在必要时进行指导。
Conducts regularcommunications meetings and ensures that departmental briefings and meetingsare effective and conducted as necessary.
§ 汇报值班日志中所记录的所有事件。
Reports all dailyoccurrence of the Hotel in the Assistant Manager’s Log record.
§ 仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项，且负责到底。
Follows throughclosely all tasks that need to be attended to and ensure full completion by endof shift. Checks through for any outstanding matter and assumes fullresponsibility for uncompleted tasks.
§ 分析客房价差，检查是否有所出入。
Audits the roomrate variance to check for discrepancy.
§ 抽查客人的入住登记卡，确保准确录入客人资料。
Spot check allarrival registration cards and ensures details are entered accurately.
§ 所有与客人有关的事件必须记录，并更新客史档案。
All guestincidents must be recorded and updated in Guest History database.
§ 24小时内，回复所有通过信件和电子邮件形式方式发来的询问函。
Answers allwritten enquiries received through correspondence or email within 24 hours.
§ 根据客房部提供的破损和遗失物品报告，在24小时内与客人沟通。
Corresponds within24 hours to guest on all damage/missing items reported by Housekeeping.
§ 负责检查并更新所有保险箱内的现金和贵重物品的记录。
Responsible tomaintain an updated record log for all cash and valuables in the safe keepingof the Assistant Managers.
§ 定期检查保险箱内的遗留物品。如果6个月内无人认领，需转交收入审计处理。
Conducts aquarterly audit check all items kept in the Assistant Manager’s safe. Itemsthat are not claimed within 6 months should be handed to the Income Auditor.