值班经理 Duty Manager

Has full awareness, manages and supervises all tasks of his/her staff.
熟知所有管辖范围内的工作并确保管理及监督。
Reports directly to and communicates with the Director of Rooms or Front Office Manager on all pertinent matters affecting guest service and hotel operations.
将和客人及酒店运营相关的任何信息，直接汇报至房务部总监或前厅部经理，确保沟通。
Provides functional assistance and direction to all departments.
为所有部门提供多方位的协助及指导。
Cooperates, coordinates and communicates with other hotel departments as required.
确保和酒店所有部门的联络，合作和沟通。
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
确保整体酒店对客人的关注及认知度。
Responds to guest needs and resolves related problems
回馈客人的需求并解决相关的问题。
Supervises and directs Hotel personnel.
监督及指导酒店的员工。
Supports and assists Front Office personnel and all departments at peak periods.
在繁忙时，支持并协助前厅部及所有部门的人员。
Inspects front of house and back of house regularly for cleanliness.
检查前台及工作区域的卫生，确保整洁。
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
为客务关系主任迎接客人，介绍房间及送客提供协助。
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督酒店标注的执行，包括制服，卫生及员工的仪容仪表。
Provides input for Front Office meetings.
主持前厅部会议。
Promotes inter-hotel sales and in-house facilities.
宣传及推广酒店内部的设施及服务。
Checks billing instructions and monitors guest credit
检查帐单及客人信贷情况。
Analyses and approves discounts and rebates.
考虑及批准折扣和减帐。
Analyses the rate variance report to ensure rooms revenue control
通过分析房价差异表，确保客房盈利。
Takes action with the Property Management Systems (PMS) in emergency situation.
紧急情况下，通过酒店管理系统采取必要的行动。
Fully conversant with all hotel emergency procedures.
熟知酒店所有紧急反应程序。
Ensures front line staff attempt to maximize sales at all times.
确保第一线员工最大程度推广酒店。
Is fully aware of the Credit Policy
熟知财务政策。
Ensures full awareness of FL & S procedures.
熟知防火及安全的所有步骤及标准。
Performs related duties and special projects assigned.
能够完成所有相关及指派工作。
Observes, obtains and notes down any useful guest preferences or comments received and passes them to his supervisor to be kept by the hotel for future reference.
观察，收集并记录客人的喜好或建议，并交给主管为饭店保存，以便日后参考。