Customer Sales Manager 预订部经理

As a Customer Sales Manager, we rely on you to：
Ensure smooth and efficient daily operation in the Reservations Team. Help to maximize hotel profits. Handle guest reservation requests in a professional and timely manner. Improve guest relations and increase guest loyalty. Review arrival report daily and follows up and update reservation status. Review no-show and cancelled reservations and process charges according to our policies. Prepare occupancy forecast. Monitor general performance and telephone manner of the team.
We are looking for someone who:
Loves to be creative with an eye for detail. Enjoys planning and organizing. Enjoys crafting creative and best fit solutions. Experience in an international 5* hotel would be advantageous. Is a friendly, helpful and trustworthy leader. Communicates and writes with fluency in English and local language. Enjoys interacting with people. Enjoys being challenged.