Director of Operations 营运总监

· Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD.
通过和管理层建立良好的工作关系来支持酒店的管理战略，尤其是和总经理，商务发展总监，财 务总监和人力资源总监。
· In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety.
全面负责对前厅部，客房部，安保部，工程部，餐饮部，厨房及康乐部的管理以及食品安全等方 面的工作。
· Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service)
积极参与酒店内的管理核心项目。（固定资产，装修改造，培训和对客服务）
· Train and implement Hilton standards and related departmental regulations
确保集团标准及各个部门服务与相关规范制度的培训及落实
· Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition.
对酒店的所有区域进行例行检查，确保酒店软硬件时刻处于最佳状态。
· Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
合理控制各个部门相关运营成本，在不影响集团标准，安全规范及客人体验的前提下最大化营运 利润。制定具有细节的成本控制方法。
· Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.每月分析成本并制定行动计划(每间占有房的成本，食品成 本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。
· Manage all direct reports professionally, encouraging good teamwork and operations.
用专业的和激励的方法管理直接管理范围内的团队，确保团队有效合作，高效运作。
· Make or approve appropriate annual/quarterly/monthly budgets, targets and work plans for each direct report
合理的为直接管理范围内的部门制定或批准年度/季度/月度的预算，目标及工作计划。
· Conduct regular Operations meetings including all direct reports
组织定期的营运会议包含直接管理范围内的分部门。
· Supervise team members’ performance and grooming daily亲自监督每日员工工作表现与仪容仪表.
· Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws
确保排班表是根据酒店的需求制定的并遵循了劳动法。
· Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
确保酒店及直属部门完成相关关键指标包括但不限于收入，利润，SALT，QA，流失率等。
· Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations/menu/pricing/promotions and ongoing activities)
促动餐饮部经理与商务发展部共同创造本清利厚的餐饮推广活动（菜单/价钱/推广）。
· Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing
辅助商务发展总监建立一个有效的具有竞争力的会议和外卖战略包含价位。
· Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
执行与监督酒店各项活动，如庆典，装饰，新年庆祝活动，与会议宴会主办单位的沟通与协调等。
· Evaluate competitors’ products and price policies twice a year对竞争对手的价格和产品进行一年两次的调查。
· Ensure that VIP guests receive the care and service they deserve every day
确保每天的VIP客人得到应有的照顾和服务。
· Adhere to the hotel’s security and emergency policies and procedures
坚持酒店安全制度、紧急情况处理规定和程序。
· Assist the General Manager in all activities and functions related to the daily operations of the hotel.
协助总经理完成酒店所有活动与相关运作工作，完成总经理安排的相关工作。
· Complete relevant tasks assigned by the General Manager
如需要在总经理不在时代理相关工作。
· The Management reserves the right to make changes to this job description at its sole discretion and without advance notice
如有必要，该部门有权更改或补充该职位描述。
· Carry out any other reasonable duties and responsibilities as assigned
完成任何其他合理的职责和被指派的职责。